DHL Acquires Inmar Supply Chain Solutions to Strengthen Reverse Logistics Capabilities
DHL has announced its acquisition of Inmar Supply Chain Solutions, a leading provider of reverse logistics services, in a move to expand its expertise and offerings in the growing reverse logistics market. This strategic acquisition highlights DHL’s commitment to providing comprehensive supply chain solutions and enhancing its ability to support customers in managing the returns process efficiently.
Reverse logistics—the process of managing product returns, refurbishments, or recycling—has become increasingly critical for businesses as e-commerce continues to grow. By acquiring Inmar, DHL gains access to innovative technologies and logistics solutions that specialize in returns management, helping businesses reduce costs, improve sustainability efforts, and enhance customer satisfaction.
“DHL Supply Chain’s market-leading logistics expertise and the addition of Inmar’s suite of returns services and its talented workforce will enable us to provide best-in-class logistics services to our industry customers. Together, we will create a returns business in North America that is unmatched in its depth, breadth, capabilities, and talent to fuel long-term growth,” said Oscar de Bok, Global CEO of DHL Supply Chain.
“As companies strive to simplify their supply chain strategies and enhance their operational agility, DHL Supply Chain continues to innovate to provide comprehensive and integrated solutions. This acquisition strengthens our existing capabilities, allowing us to offer our customers a single-source solution for their entire supply chain, including the critical and complex area of returns management. This enhances the value we deliver to our customers by streamlining their operations, reducing complexity, and improving their overall supply chain efficiency,” said Patrick Kelleher, CEO of DHL Supply Chain, North America.
He further added that, “The strategic growth opportunities that the returns market brings will enhance the success of DHL Supply Chain. It also puts us on the right path to support DHL Group’s plan to achieve 50% revenue growth by 2030 compared to 2023 as outlined in our recently announced Strategy 2030.”
“Inmar Intelligence and DHL share a deep commitment to customer-focused innovation. Because of that, we are confident that DHL will build even greater things on top of the Inmar Supply Chain Solutions foundation that we developed over time. As well, we are thrilled that Inmar associates will have an even broader set of supply chain experiences available from which they can continue to learn and develop over time at DHL. For Inmar Intelligence, this deal sets the stage for us to apply an even deeper level of focus and investment into our core businesses that are expanding rapidly,” said Spencer Baird, CEO of Inmar Intelligence.
Inmar’s expertise in data-driven solutions and its extensive network will complement DHL’s existing operations, enabling the company to offer seamless and scalable reverse logistics services across industries, including retail, healthcare, and manufacturing.
This acquisition is a key part of DHL’s broader strategy to address the challenges of supply chain management and promote sustainable practices. By helping businesses manage their returned goods more effectively, DHL is poised to play a significant role in shaping the future of the logistics industry.
With this move, DHL continues to position itself as a leader in delivering end-to-end supply chain solutions that meet the changing demands of businesses worldwide.
